Refunds & Returns Policy

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid for and you need to cancel it, please contact us within 12 hours. Send us an email cs@dogcarnival.com.

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we offer an absolute satisfaction guarantee that ensures you’ll receive your item on time and it will be as described.

Our highest priority is to make you happy, so everyone who shops on dogcarnival.com receives the following guarantees:

Full refunds are not available under the following circumstances:

All of our products are backed with a 60-day money back guarantee. Just send us a message on our Contact Us page or email us at cs@dogcarnival.com (please allow us 48 hours to respond) and we will refund the purchase price.

Easy Returns

All our products are backed by a 60-day money back guarantee. Just contact us and we will refund the purchase price. Send us an email at cs@dogcarnival.com (please allow us 48 hours to respond)

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! The return cost of shipping will be your responsibility.

Please contact us first cs@dogcarnival.com and we will guide you through the steps to return your product.

Please do not send your purchase back to us unless we authorize you to do so or you will not be eligible for a refund or a replacement.

Top

Shopping cart

×